Critical Success Factors for BPM Implementation : A Multiple Case Study

Sung-ho Lee, Jung Hoon Lee, Ho Jin Jeon

Abstract


In recent years, the innovative management tool of Business Process Management (BPM), has begun to reorganize business processes to enhance firms’ operational performance. As practitioners have identified a number of failed BPM projects, research has begun to consider the Critical Success Factors (CSFs) for successful BPM implementation. However,these research works have not yet been properly theoretically grounded in being able rigorously to classify and then compare different BPM implementation practices. The main objective of this paper is thus to identify a theoretical basis for BPM implementation. The paper proposes a combined theoretical framework of dynamic capability and task-technology fit to identify CSFs for BPM. This basis is then used to interpret three different case studies of BPM implementation in Korea.


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